![]() This student has since credentialed via the same *** exam delivery date as reported in this complaint. GED Testing Service is the owner of the well-known *** test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers. NCS *******, *** is the parent company of both entities. ******* Education is an affiliate company of GED Testing Service LLC (GED Testing Service or ***TS). GED Testing Service LLC is a joint venture of NCS *******, **** and the **************** on Education. I cannot express the anger and disappointment I feel about the way this entire situation is being handled. Now, I am unable to schedule my test online because of previous cancellations, and the chat support agents are both incredibly unhelpful and unprofessional. I tried to schedule in-person, but was sick and could not make it to the testing center. I then tried to schedule the test again, but was told that there were no proctors available. The proctor then told me to refrain from using profanity (I had not used any sort of profanity whatsoever). and I thought he may have a solution, but he likewise determined that the issue is not with our Wi-Fi. At this point, I was panicking, and I called my parents in because my father works in I.T. He then told me that the issue was still with my Wi-Fi, and got rather upset with me. I then restarted my Wi-Fi router two more times, and after a third suggestion to restart the router, I told the proctor (who also barely spoke English) that I would not be doing that. The proctor told me to restart my Wi-Fi router, which I did, and after several minutes I returned to the testing screen, where they again complained that they could not see me. During my initial attempt to complete the Language Arts test, I was told that the proctor could not see my webcam, even though I could see my webcam clearly and there was no issue with my Wi-Fi. If you think the English comment seems out of place, please note that I have difficulty communicating and understanding anything that is not spoken clearly. ![]() I had not been asked this for my prior two tests, and my parents were not home at the time, so I was forced to sit on the testing screen with the proctor (who barely spoke English) until my mother returned home. During my third test, I was told before starting that I needed an adult's I.D., as well as verbal confirmation from an adult, in order to progress with the test. I am a seventeen-year-old currently trying to complete my GED tests. ![]()
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